Refund policy

Refund & Return Policy

At Lushora, we want you to be happy with your purchase.

Returns
If you would like to request a return, please contact us within 14 days of receiving your order.

For hygiene and safety reasons, skincare products must be unused, unopened, and in their original packaging to be eligible for a return, except where applicable consumer rights provide otherwise.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Please include your order details and clear photos of the product and packaging so we can assist you.

Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be processed using the original payment method, subject to applicable payment-processing times.

Non-Returnable Products
Opened or used skincare products generally cannot be returned for hygiene reasons, except where required by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.